Hotel Management

Finance & Accounting

At Passport Resorts, accurate and timely accounting is a fundamental aspect of our success and the hotel assets we manage. Our accounting and financial services include centralized and decentralized accounting, internal audits and risk management.

Passport Resorts’ accounting team offers expertise in all aspects of accounting and cash management, payroll, tax, transaction processing and financial reporting. We provide detailed financial analysis monthly, along with ongoing support and training at the property level. Comprehensive and well-priced insurance programs for workers’ compensation, property, casualty, liability and more are available to hotel owners. We also offer risk management training.

Human Resources

At Passport Resorts, we engage with guests, staff, the community and nature with integrity and respect. We know that enthusiastic, well-trained team members are integral to the success and spirit of a resort. A beautiful property will falter and fail without the right staff providing positive, authentic service every day to every guest.

Passport Resorts is committed to ongoing training, recruitment and support from the corporate HR team. We also conduct regular competitive pay surveys, benefits administration, employee opinion surveys and legal support to retain a productive workforce and good morale.

Food & Beverages Services

Passport Resorts’ food and beverage services include a wide range of management and support to enhance restaurant operations. These include concept development and execution, onsite staff training, marketing promotions, menu enhancements, and food and beverage cost controls. Our acclaimed restaurants and wine programs are developed to reflect each individual hotel, positioning and market. Winning elements common to all are an emphasis on local products, sustainability and an exceptional dining experience for guests. In addition, we help develop or enhance programs for in-room dining, retail wine sales and catering to ensure superior quality and financial success.

Spa & Wellness

Spa operations and wellness programs are important guest offerings featured at most Passport Resorts’ properties. We work with each resort individually to understand guest needs and create customized programs to satisfy them.

Spa services, fitness programs and wellness classes are developed by our renowned spa experts to enhance the resort experience and to meld nature, local culture and well-being. Notwithstanding this guest focus, we also keep in mind that spa operations are a business – so pricing, inventory management, quality controls and accounting systems are critical to success.